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After a short cocktail hour NELA Executive Director Rick Szilagyi welcomed the evening’s first guest speaker, Massachusetts State Senator Joseph Boncore (D). As side chair of the transportation committee, Boncore is an ally of NELA and supportive of their battles with TNC. Recently, Boncore introduced legislation S.2032 that would require all for-hire drivers to be part of a drug and alcohol screening program. Szilagyi testified on the bill on January 17 at the state house, and it remains in committee. Boncore is also supportive of the association’s move to make fingerprinting mandatory for all TNC drivers.
After some words from the sponsors, NELA Board Member Brett Barenholtz of Above All Transportation/Boston Car delivered an address to the association entitled Crisis Management in the Livery Industry.
“On Monday night, Brett called me and asked if he could have a few minutes to talk to the members about what they can do to help themselves during the coronavirus,” says Szilagyi. “As the NLA Secretary, he’s really our local conduit to what’s happening nationally. He said that this isn’t the first time we’ve been challenged, but it’s really about managing these tough times.”
Barenholtz’s well-received presentation focused on ways that operators can cut costs during the unprecedented work stoppage caused by the pandemic. He advised members to contact their lenders, whether it’s insurance, auto loans, or real estate, and work with them to reduce or defer payments. Barenholtz also advised the operators to manage employee schedules to reduce payroll and even consider condensing hours of operation. All was not gloom and doom during the presentation, as Barenholtz reassured the attendees that there are still opportunities for work during this time, particularly with clients reluctant to fly or use public transportation. Calming your clients and informing them about what you are doing to mitigate transmission of COVID-19 can help in maintaining their business.
The evening’s final presentation was from Nadine Boone and Peter Kontakos of the Federal Small Business Association, who offered methods on how operators can get government contracts. Their talk showed the attendees how to create a profile in the SAM.gov system.
As is custom to NELA meetings, before the meeting concluded, there were several raffles. A 50/50 prize of $165 was won by Antonio Giorgi of T-Mobile. NELA Vice President Joe Cardillo of AOT Global was the winner of a Bose sound bar, while Desiree McCoy of Great Bay Limousine won a Google Home device. Lastly, Dan Morgan of Dedicated Funding won an assortment of scratch-off lottery tickets.
Visit nelivery.org for more information.
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“Many of us lived through the dot-com bubble burst in 2000, 9/11, the stock market crash in 2008… but none of us have had a business during a crisis like this,” said Sharenow. “Will we last long enough to experience the recovery period that will follow? We will. We are a resilient group. We are smart, and we are one.”
Marroccoli started by telling the audience that “we need to work together.” He’d been in active contact with the majority of carriers, seeking answers to the major questions posited by luxury ground transportation operators.
In regards to “mothballing” vehicles, as details vary from state to state, and are based on fleet size, Marroccoli advised operators to call their broker. EPIC had spoken to a few carriers, who, at the time of the teleconference, were offering reduced or suspended premiums for vehicles pulled out of operation. Similarly, operators with questions about workers’ comp should reach out to brokers, as premiums are often revised when staff is reduced.
When asked about company liability if client or driver is exposed to virus, Marroccoli stressed that it’s imperative that operators follow all recommended protocols for cleaning and sanitizing vehicles, and best practices for chauffeurs. Records should be kept of when and what was cleaned along with the name of any product being used.
The insurance talk concluded with a bit of unfortunate news regarding loss of business plans. Marroccoli said that viral or bacterial infection is excluded on most insurance. Generally, the workplace needs to have sustained physical damage.
The next speaker was Alexander, who encouraged all watching to fill out the survey distributed by the NLA. The goal is to compile the data and combine it with affiliated associations, such as American Bus Association and United Motorcoach Association, so that they will be able to “tell a story” in order to get federal assistance down the line. Alexander also made it clear that at this time, “there are no silos”—the NLA is looking to help all operators, whether they are members or not. From his perspective as an owner/operator, he advised viewers to get down to a skeleton and keep cash spend at an absolutely minimum.
Two representatives from the financial side of the industry were next to speak. First, Coolbaugh from shed some light on how his company is addressing the crisis.
“These are untreaded waters,” said Coolbaugh. “We understand that there is a cash flow stoppage. We are actively offering deferrals, and having conversations about peoples’ businesses.”
Coolbaugh clarified that the 90-day deferment will be tagged on to the back end of the loan. He also encouraged operators to look at their financing, as there are dangers if a loan is interrupted or changed, making it a “non-conforming loan.”
In an effort to help Chosen Payments’ clients, Brodsly announced his intention on rebating all net profits from his company’s credit card processing back to the operators.
“A lot of the industry has welcomed us … with open arms,” said Brodsly. “During this time, I don’t need to profit on the industry. We’ll analyze each account and rebate processing fees for Chosen’s clients.”
Brodsly also warned operators to avoid predatory lenders who take advantage of small businesses during tough periods. He advised that people should be skeptical of anyone willing to lend money now, as undoubtedly, the teaser rate will come back and bite you in the long run.
Echoing the words of Alexander and Brodsly, Faeth used his screentime to discuss conserving cash flow. To get through what everyone hopes will be relatively short period of no work, he advised using a credit card and paying the minimums to cover some finances. The industry education also announced his intention to give away his CSR training program for free during this downturn. He asked operators to email him directly to receive the program.
Finally, veteran operator Jacobs had encouraging words for his peers with his trademark wit and candor.
“There is no blueprint for what we’re going to do today,” he said. “But we do know this is going to end… But as far is the future of our business goes, it’s going to come back.”
First and foremost, though, Jacobs advised viewers to pay their affiliates. Operators need the cash afforded to them for work that has be completed. This is particularly important for smaller companies. Jacobs also encouraged everyone—from owners to office staff—to be proactive with lenders and landlords in asking for relief.
“Most people in this industry are helping us, over and above what’s expected.”
To close the video conference, Sharenow fielded questions directly from Facebook users.
Visit facebook.com/limousineassociationNJ to view the session in its entirety.
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Although Exclusive Sedan Service is Hollywood-area fixture, providing vehicles to corporate clients, VIPs, and the motion picture industry—you can often catch a glimpse of one of their classic vehicles in many major productions—the company is proud to offer their first-rate service to clients in over 750 cities worldwide.
“We are thrilled to celebrate Exclusive Sedan Service’s 40th anniversary,” says Ron. “This milestone would not have been possible without the love of family, unparalleled expertise of our team, support of our affiliates, and loyalty of our wonderful clients. Above all, infinite gratitude belongs to my son, Brandan Stein, whose leadership, vision, and passion expanded us into something far bigger and greater than I could have ever imagined.”
The second-generation Stein joined the company part time in 1998 making Exclusive Sedan Service a true family-run operation. Since then, Brandan was eventually promoted to vice president of operations, and now serves as president and COO.
“It has been my greatest honor to uphold the legacy of excellence my father, Ron Stein, established in the earliest days of Exclusive Sedan Service. My twenty-plus years of success in this industry is attributed to the support, knowledge, and contributions of our incredible team, clients, affiliates, and associates,” says Brandan.
Today, Exclusive Sedan Service has grown tremendously since its start as a single-car operation. Currently, the Steins run more than 40 in-house vehicles ranging from standard sedans and SUVs to minicoaches, and Sprinters.
Visit exclusivesedan.com for more information.
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