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Have you been keeping up with the Coffee With ILLBA sessions? Each month, the Illinois Limousine and Bus Association welcomes operators from around the world to take part in an online webinar that offers education and discussion. Best of all, it’s free.
On April 13, the ILLBA board welcomed a group of operators from different markets for a conversation entitled Give Your National and Global Affiliate Networks a Boost! Taking part in the webinar were Mark Kini from Boston Chauffeur, Ken Carter from Aadvanced Limousine, Diane Forgy from Overland Chauffeured Services, and Richard de Krijger from DMC Limousines. Each operator took time to hash out best practices and myths of affiliate work, while fielding questions from attendees. Topics discussed during the meeting included goals and strategies for affiliate work, discounts and billing, branding yourself as a worldwide operators, reciprocal work, expectations of service level, and technology. The effects of the pandemic on affiliate work were also discussed, with an emphasis on having your contact list updated—along with up-to-date billing and credit card information.
If you missed this latest session, have no worries. Each Coffee With ILLBA seminar is available on the association’s YouTube channel here.
Visit illinoislimousineassociation.com for more information.
[04.20.21]
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ABC Companies, a provider of motorcoach, transit and specialty passenger transport equipment, has been designated as the Eberspächer Certified Service Partner for the United States. After an extensive vetting process, Eberspächer selected ABC Companies’ Specialty Vehicles and Technologies (SVT) division to provide their customers a comprehensive range of service, parts, and dedicated technical support. This new program is part of Eberspächer’s ongoing enhancements in customer satisfaction for motorcoach and transit customers, including emerging zero emissions electric vehicles (ZEV).
As a qualified Eberspächer Service Partner, ABC SVT and ABC Parts Source divisions will support Eberspächer HVAC systems within the OE and replacement markets, providing access to parts and service directly through a nationwide parts and service network. With access to a comprehensive online parts ordering system and U.S. based call center, Eberspächer says that its customers can expect fast and convenient turnaround on components. ABC warranty claims specialists can also assist Eberspächer customers in warranty support and claims processing as required.
“Customers trust ABC to support their needs for major repairs and overhauls to simple components, and we are excited to represent a quality tier one supplier like Eberspächer within our service offering, technical support and expansive parts inventory,” said ABC Companies President Roman Cornell. “We distribute numerous tier-one OEM and national aftermarket brands, so we understand the importance of providing high-quality components, delivered via a superior customer experience. We began working with Eberspächer in this capacity to provide field service assistance on Proterra buses given our familiarity with Eberspächer and ZEV requirements. This created the synergy with our technicians, warranty, and parts specialists to offer the knowledge and expertise necessary to help customers keep their fleets up and running including critical climate controls for passengers and drivers.”
ABC Vice President Parts Source John Gillis stated, “We are proud to represent the Eberspächer brand, giving operators direct access to ABC’s established supply chain, nationwide network of parts hubs and warehouses as well as proven support and service capabilities.”
“We believe that customer service starts at delivery, regardless of whether it is a motorcoach or a simple part. Being able to find, order, receive, and be accurately billed seems basic, but consistently delivering is critical. Making sure we can answer any questions and provide necessary support along the way allows us to continually improve our service,” said ABC Companies Vice President Marketing Thom Peebles.
“Working with organizations like Eberspächer, who share our commitment to customer service and can leverage our systems and processes, allows them to continue focusing on designing and manufacturing high quality components, while relying on a robust process to satisfy their customers, a real win-win,” added Cornell. “By aligning with new innovative partners, we continue to develop a higher level of technical knowledge that can deliver greater operational efficiency and opportunity to transit and motorcoach operations. The ability to bring this expertise as a service to Eberspächer and its customers is something we see as a growing opportunity for other manufacturers and suppliers, and we are happy to be behind the scenes using our resources on their behalf,” concluded Cornell.
Visit abc-companies.com for more information.
[04.20.21]
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It’s education time! Next week on April 20, the NLA/CD Women’s Leadership Council (WLC) will kick off their first of several webinars this year, starting with The Do's and Don'ts in a Digital Age, presented by Maren Graham of MJ Graham Visual Solutions. The webinar is open to anyone and is free for NLA members (only $25/session for non-members or $100 for the entire series).
For many of us, we’ve been in survival mode for so long that the essentials of our business have been filtered through the lens of the pandemic. But we forget that social media has fundamentally changed how we live, think, work, and experience life. It has the power to shape, build, connect, inform, and engage. And in one single post, it has the power to take it all away. What you share online becomes a representation of you and your business. This webinar is a refresher on the importance of exercising good online etiquette.
Do you know the number one thing you should always do before hitting send or posting? Do you know why your employees are the key to your social media success? Graham’s webinar will explore all that and much more! After the session, be sure to stick around for a networking sessions with industry peers.
The hardwoking ladies of the WLC have put together a rock-solid schedule of events, so you won’t want to miss a single session in this series. Other webinars planned for later this year include Human Resources and Updating Your Company Handbook (May), Credit Card Security (July), Government Contracting (September), and Work/Life Balance and Mental Wellness (November).
For more information about the WLC, the webinar series, or to register, click here.
[04.13.21]