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The company was honored at a book launch party in January where RMA President and CEO Robert Alexander and VP of Business Development Art Miesemer were on hand to accept their award.
According to SmartCEO, the book is a compilation of “the best business stories and ideas from the Mid-Atlantic’s best-run companies. In this book you will learn how these companies have honed their strategic vision, implemented processes, managed fast growth, perfected their brand and communications, honed their leadership development and talent acquisition strategies, crafted a customer-service mindset, and nurtured top corporate cultures. These firms have experienced consistent growth and are leading their industries. They have created lasting value in their communities and exemplify leadership, character and vision.”
In his profile, Alexander shared a story about a client for whom RMA had arranged travel in another city. Somewhere along the line, the communication broke down, and the couple—who was traveling with their small dog—was met with an irate chauffeur of the affiliate who was unaware of the furry companion. The couple took their business elsewhere—and RMA almost lost a client for life. On the return trip home—after agreeing to give RMA a second chance—the client was greeted by the RMA chauffeur, but so too was the pooch who was treated to personalized gourmet dog treats and an apology note saying that he was always welcome in their car. Alexander says that the couple was so touched by the company’s thoughtfulness that they ended up staying with the service.
The Best-Run Book is available online at goo.gl/88zOZD.
Visit rmalimo.com or smartceo.com for more information.
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Founded by Michael Callahan in 2001 with only two cars and two drivers, Able Limousine quickly grew due to its professional and courteous service. Able now has an extensive fleet of late model vehicles and is respected throughout the industry. With its tremendous growth, Able has had to fill many CDL chauffeur, chauffeur, and dispatch positions and quickly integrate these new employees into the organization.
The first step in developing a stellar employee base is recruiting and staffing. In the past couple of years, Able has had dozens of new hires and now has more than 50 employees. Able worked closely with The LMC Group to source, qualify, screen, and interview these new team members.
“Operations Manager Josh Mason and President Mike Callahan always find time to reply to my emails on a daily basis,” said Recruiter Justine Keenan. “What makes their responses most helpful to me are their immediate, thorough messages that provide excellent feedback and clear coordination of the interview process. Their full participation has made for a seamless process and a high level of successful hires.”
Able’s success does not stop with the handshake at the end of the interview, of course. Their training programs have been very successful in equipping their new chauffeurs and dispatchers with the confidence and skills to provide top-notch service. A recent employee survey reveals a high level of team member satisfaction
“100% of Able employees say they are determined to give their best result every day, added LMC Director of Human Resources Christina Davis. “100% say when they notice a problem, they also identify a solution. 100% confirm a good working relationship with their manager. These results show a great leap forward for Able and a thriving, healthy working environment.”
Visit ablelimousineinc.com for more information.
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According to Eric Devlin, CEO of Premier, Crouch will be responsible for recruiting new clients and affiliates alike, in addition to working with the company’s vast network of existing affiliates.
“Jami has a great personality and work ethic, as well as a sincere desire to please her clients,” Devlin said. He added that Crouch’s “face recognition is of great benefit to Premier, and to have all of her attributes is a rare find.”
Crouch began her career in the industry in 2014 as office manager at Aadvanced Limousines. She rapidly advanced through the ranks at Aadvanced to become the company’s affiliate manager. In that role, Crouch developed a network of clients from coast to coast while fostering friendships throughout the industry.
She will be remotely based in an Indianapolis office and work closely with Cory Witzel, Premier’s longtime accounting and affiliate manager.
Visit premierofdallas.com for more information.
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