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While the association holds monthly conference calls, its board decided it was time to have a face-to-face meeting, which also promises to attract operators from neighboring states like Minnesota, Illinois, and Indiana.
“Our main focus and goal is to focus on the future of the association,” said WLA Secretary/Treasurer Karen Lotts of A Knight Rider Limousine. “We want to bring everybody—including new and potential members—together.”
On the agenda are a variety of topics like WLA’s new structure and updates from the National Limousine Association (NLA), as well as presentations from Maren Graham of Hudson Group about Best Practices for Marketing in a Digital Age and Master Inspector Teresa Burchard of the Wisconsin State Patrol.
“We want our members to know that the NLA is supporting us,” Lotts said. “We also wanted to give them updates that will help them with their companies. We always have the State Patrol come: The main topic is explaining what happens during a random inspection at a sporting event or concert so our members are prepared for that—they’re doing patrols at every Packers game now. And Maren’s going to tell us what key words our websites need, how to do digital marketing, and what to put on social media.”
The meeting will also include a hot breakfast and plenty of networking opportunities, plus a few vehicles will be on display for operators to explore inside and out.
A block of rooms has been reserved for those who wish to arrive March 5, as the meeting will begin at 8:30 a.m. Reservations must be booked with the Cambria Hotel by February 15, and can be made by visiting choicehotels.com/reservations/groups/EZ51Y3 or calling 608.241.7070 and either asking for the Wisconsin Limousine Association block or using code EZ51Y3.
Visit wisconsinlimo.org for more information.
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The NFL Super Bowl easily ranks as one of the biggest motorcoach events of the year and a tremendous opportunity for operators in the industry. As hundreds of coaches arrive this week in Atlanta, Ga., for Super Bowl LIII, and begin maneuvering from hotels to Mercedes-Benz Stadium and the various parking and staging areas miles away, customers breathe easily knowing the Prevost Customer Support team has their back in the event of a breakdown.
Prevost will be standing by and on-call within the vicinity of the Super Bowl venue throughout this week, January 30-February 4, with three specially-stocked service vans and technicians on-hand for light repairs and emergency assistance, as needed.
“We have anticipated our customers’ most typical needs in such occasions,” says Prevost Customer Support Manager, Southeast Region Eric DeGeorge, who is based in Winter Garden, Fla. “We will have enough parts and tools on hand to get an operator up and running and out of the way in an emergency.”
DeGeorge and his team also have a plan for backup techs if necessary, and can rely on help from several Volvo Truck Service Centers in the greater-Atlanta area, if situations requiring heavier maintenance arise. Additionally, he says that Southeastern Coach Lines is partnering with Prevost throughout Super Bowl week to store the pre-shipped cache of spare parts and offer a temporary base for the service vans.
Prevost Customer Support advises customers requesting emergency service to first contact Prevost Action Service System PASS at 1-800-463-7738 to reach DeGeorge to dispatch a van and technician.
“We invite coach companies with service programs of their own to go through Prevost Pass as well,” says DeGeorge. “We are asking everyone not to try to contact our technicians in Atlanta directly.”
Service Network Director, Randy Castillo, says this assistance is in conjunction with the mission of Prevost’s specially-branded fleet of more than 55 service vans strategically dispersed throughout the network of 15 Prevost Parts & Service Centers across the US and Canada.
“Prevost regards this mobile service component as vital to our commitment to provide customers excellent and expedient service where it’s needed most,” says Prevost Business Development Manager Craig Heaton. “Having our mobile service fleet always at the ready allows us to greatly expand the coverage of our service network.”
Visit prevostcar.com for more information.
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“Chuck’s success has been the result of managing multiple acquisitions and business start‐ups, in addition to his day to day responsibilities as CEO of Mears transportation. Chuck brings additional knowledge that will align with our growth and further improve customer service,” stated Dane.
Carns commented on his recent appointment, stating, “I am grateful to the Mears organization and the many talented people I have worked with and for over the years. Now I am looking forward to the next chapter of my career and being able to bring my experience to an organization with the level of customer service that ABC provides.”
This appointment coincides with Roman Cornell being named President and Chief Commercial Officer of ABC Companies.
“As we continue to grow and expand into new markets, we are building an experience base across several key positions within our organization. These changes to our senior leadership ensure ABC has the breadth of experience and proven results to lead our success into the future,” stated Roman.
“Ongoing succession planning across ABC Companies ensures continuity of service to customers and our employees,” added Dane.
Other members of the Cornell family continue to hold key roles within the organization as well. Vice President ‐ Strategic Accounts Ashley Cornell continues to be responsible for several key customers in the West and Northwest, including rapidly growing employee shuttle programs. Also, Ryhan Cornell is an account manager in the Southeast Region, overseeing several key accounts and ensuring quality customer service.
“These leadership changes, along with the active role of several Cornell family members, ensures that our growth will never be at the expense of the core values instilled in us by my father, Clarence ‘Clancy’ Cornell. Making our customers successful, makes ABC successful, and I look forward to what our senior management team will bring to the future,” concluded Dane.
Visit abc‐companies.com for more information.
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