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Motorcoach manufacturer Prevost recently welcomed Janet Cathey to the pre-owned sales team. Cathey will cover eight states as the Southeast regional sales manager for pre-owned coaches. She is a familiar face to many operations and brings more than 30 years of industry experience in the cutaway and motorcoach industries.
Prevost Southeast Regional Sales Manager for Pre-Owned Coaches Janet Cathey
“I am very excited to join the Prevost team where the customer is our primary focus,” says Cathey. “I am looking forward to working with all the customers within my region that I have worked with for years and meeting new customers within my newly assigned territory. My approach is one of customer service and building trusted relationships.”
“We are so excited to have Janet join the Prevost team, she will be a trusted advisor to our customer’s,” says Prevost Director, Pre-owned Coach Sales Mitch Guralnick. “Janet has extensive experience in this territory and many of our customers already know and enjoy working with her. Janet is the final piece of building an extraordinary Prevost pre-owned team. We now have many years of industry experience within our team. Our plan is to share our knowledge and advise our customers moving forward. We want to assist our customers in achieving the peace of mind that comes from selecting the right coaches for their operation.”
In other news, Prevost announced it will provide complimentary annual renewals for its Premium Tech Tool (PTT) software for existing Prevost and Volvo Bus users in North America.
PTT is a Windows-based diagnostic application specifically designed to test, calibrate, and program Volvo engine and ECU parameters, making diagnostics fast and accurate. The 2.7 version of the software supports all Prevost and Volvo Bus vehicles with Volvo EPA ’07 and later engines. After the initial purchase, annual software renewal is required to continue using PTT.
“We are in a period of great uncertainty in our industry, and we’re glad to be able to offer this benefit to our customers as another way to support them during this time,” says National Service Director Maurice Gagne.
The exclusive offer applies to all existing PTT licenses for Prevost and Volvo bus PTT users in North America, and is valid through June 1, 2021. Customers who would like to take advantage of the complementary renewal should follow these steps:
- Wait to receive your PTT software renewal reminder: Once you’ve received notification that your software license is expiring, contact us at prevostcrisissupport@volvo.com. Use the subject line: PTT Renewal, and include your user ID and client ID in the body of the email.
- Receive confirmation email: Once we’ve processed your request, you will receive a confirmation email including instructions for next steps and a link to order your renewal.
- Follow the link and instructions in your confirmation email:Using the confirmation email, submit your request for renewal via Prevost eMedia.
- Receive renewal software by mail: Once we’ve processed your request, you will receive by mail a USB drive containing the renewal software.
- Follow the instructions included in the package with the USB drive and get back to testing, calibrating, and troubleshooting your Volvo engines and ECUs.
PTT was initially released for Prevost in 2008, and today, more than 300 companies in North America utilize the program. One license or Client ID allows users to read and clear diagnostic trouble codes, perform diagnostics, perform tests, calibrations, and select parameter programming. Customers who would like to subscribe to PTT, can do so via Prevost eMedia at prevost.vg-emedia.com.
Visit prevostcar.com for more information.
[06.17.20]
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Nearly 100 participants from all across New England joined the recent New England Livery Association (NELA) quarterly meeting, held via Zoom and hosted by NELA CEO Rick Szialgyi with assistance from Lauriane Lebrun of Lexian Management on June 9. The two-hour meeting ran the gamut of topics, including legal issues, airport operations, the latest on industry resources, regulatory updates, and preparing for a return to business. CD Managing Editor Susan Rose joined the call.
NELA CEO Rick Szialgyi
Meeting sponsors included Gold-level sponsor Dedicated Funding; Silver-level sponsors Alternative Claims Management and Transport the People; and Bronze-level sponsors Above All Transportation, Chauffeur Driven, Dav El/BostonCoach, Gullotti Insurance Agency, Lexian Management, Research Underwriters, RMA Worldwide, and T-Mobile.
NELA President Jason Dornhoffer of United Private Car started off by thanking the NELA Board for their assistance and support during his presidency as this was his last meeting in the position. 1st Vice President Joseph Cardillo of AOT Global is taking the reins July 1.
The first of the guest speakers was NLA President Robert Alexander of RMA Worldwide, who offered his optimism and advice on what he’s hearing from operators around the country. The NLA has been working with Cornerstone Government Affairs to provide daily updates on what’s happening legislatively (available on the NLA’s COVID resource page on its website). Although he cautioned that the recovery is going to be a slow return, he was encouraged by new reservations for the summer and fall, as well as the progress that is being made to combat COVID-19—especially regarding vaccinations. He admitted that he’s had to shed some fleet and scale his business to current demand; he advised others to watch resources, slow cash burn, avoid unnecessary debt, and be patient because business will come back.
Alexander also said that the industry’s cleaning and disinfection efforts “will be the great differentiator from TNCs,” and he urged operators to share these details with clients. The NLA recently partnered with the Global Virus Network, an international coalition of medical virologists whose goal is to help the international medical community by improving the detection and management of viral diseases to create a recommended hygienic protocol for drivers and operators amidst the COVID-19 pandemic. The full cleaning protocol can be found here.
Later in the call, NELA Board Member Brett Barenholtz of Above All Transportation/Boston Car echoed Alexander’s advice on using the NLA’s upgraded cleaning routine as a commitment to their duty of care to their customers. For those who operate motorcoaches, he recommended “common sense” procedures such as boarding back to front, requiring masks for passengers and the driver, and skipping rows for social distancing.
There were mixed feelings about hard plastic shields that are being installed by operators in buses and sedans, noting the potential for increased liability in accidents and questioning their efficacy. In one of three live polls, attendees were asked if they had installed, or planned to install, partitions in their vehicles: 59 percent said yes, and 41 percent said no. Operators were urged to work with their insurance carrier before making any modifications.
Jose Perez of DPV Transportation spoke about how his company is preserving cash and what financial options operators might consider. A self-professed numbers guy, the COO urged every operator to keep a strong pulse on their financials and to negotiate wherever possible, including with landlords and banks. He said he was heartened by the changes to the PPP, but that Chapter 11 bankruptcy—which is a restructuring of debt with the goal to return to viability—could be a stigma-free avenue for those companies in dire situations.
Mike Hadley of Boston’s Logan International Airport and Brian Baik of Connecticut’s Bradley International Airport weighed in on the small uptick in traffic they are seeing. Both strongly encouraged any chauffeurs entering the facilities to wear masks and, of course, frequently wash their hands.
Dyann Prouty and Elizabeth Leaman of the Massachusetts Department of Public Utilities advised that inspections are still happening and urged all operators to stay in compliance regarding vehicle inspections and drug testing. Prouty reminded operators that parked vehicles should be thoroughly inspected by maintenance staff before returning to service, not just during a pre-trip inspection by the chauffeur. She also advised any driver to avoid working if they are not feeling well.
There were plenty of topics covered by Ellen Kearns of Constangy, Brooks, Smith & Prophete regarding HR and legal questions. She reminded operators that it was their duty under OSHA guidelines to ensure a workplace free of safety violations, which could include COVID-19. By demonstrating stepped-up cleaning protocols, socially distancing, and requiring sick employees (and passengers) to stay home, it’s a reasonable assumption that companies are doing what they can to avoid putting employees in harm’s way. She also addressed extended furloughs: If the furlough lasts more than six months, the Worker Adjustment and Retraining Notification (WARN) Act comes into play and the company must give notice that employees could lose their job. She advised everyone to speak with their local department of labor as well as a labor attorney so that they were in compliance with their state regulations.
In two other live polls, attendees were asked if they had trouble convincing employees to come back from unemployment: 66 percent said yes, and 34 percent said no. Additionally, participants were asked in a two-part question if they had applied for and/or received either PPP or EIDL: 48 percent of respondents applied for PPP, and 29 percent applied for EIDL. Of those, 81 percent of respondents received PPP, 32 percent received EIDL, while 10 percent of respondents did not apply for or receive either loan.
The annual Chauffeur Appreciation Day, a summer staple for the past two decades, has been rescheduled to September 17.
Visit nelivery.org for more information.
[06.15.20]
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It was all about insurance during the latest United Motorcoach Association’s Town Hall, a weekly Zoom meeting that takes places every Thursday at 2 PM ET. The panelists includes Tim Delaney of Lancer Insurance, Tim O’Bryan of Service Insurance Agency, and Michelle Wiltgen of National Interstate Insurance Company.
As companies are seeing some signs of life in their markets, many insurance companies are allowing daily rates for insurance coverage so that cash-strapped operators can complete their tours as needed without having to reinstate the full policy. Several UMA members chimed in to share their recent bookings, although trips are still down across the board as states struggle to reopen.
The panel also commented that they are seeing numerous claims for COVID liability in the other industries they insure. They warned operators that duty of care based on CDC and local health department guidelines is going to be critical to protect their companies—but more so, that their teams are following these policies to the letter. Communicating these guidelines to customers beforehand, detailing cleaning and sanitation procedures, and insisting that all (drivers and passengers alike) wear masks in accordance with local guidance is all vitally important to keeping everyone as safe as possible.
With renewal season in full swing, some UMA members expressed their frustration with higher policy rates and difficulty in predicting workers’ comp insurance moving forward. Wiltgen noted that commercial lability was operating at a loss for about a decade prior to COVID, and urged operators to keep good communication with their broker so that they can help them with the best options for their current business status.
Beyond insurance, President & CEO Larry Killingsworth and VP & COO Ken Presley fielded questions about the upcoming UMA Virtual Summit, which is scheduled for June 17-19.
The sessions will take place in three-hour blocks beginning at 1 p.m. ET each day. The program was designed to provide a combination of expert presentations, panel discussions, and breakout sessions. To ensure that operators are staying motivated and on the right track through the phases of recovery, there will be follow-up meetings four, eight, and 12 weeks after the Summit.
Among the speakers are Bruce Heinrich and James Blain of PAX Training, who also spoke at the 2020 CD/NLA Show in Las Vegas this past February, as well as UMA Town Hall frequent contributor Jim McCann of Spader Business Management.
The Virtual Summit is $99 per individual for members ($169 for non-members). To encourage teams to participate, UMA members can register a team of up to five people from the same company for $199. Those who register will also receive complementary access to LinkedIn Learning, a cache of more than 15,000 online classes on a variety of business topics. UMA has helped to map some relevant courses that operators might find useful. More information can be found at uma.org/summit.
Presley also provided an update on the latest plans for federal assistance to small businesses, including the proposed Prioritized Paycheck Protection Program, also known as the P4 Loan. Although it has Democratic support in the Senate, it’s still in the early stages. UMA is also lobbying for operators to take advantage of the PPP a second time, as there is still about $120B left in the program and travel is going to be slower to recover.
The June 11 meeting can be viewed here. The next weekly call is scheduled for June 25.
Visit uma.org for more information.
[06.16.20]