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- Category: Industry News
Prevost, builder of premium motorcoaches and high-end motorhomes, recently announced updates to its parts and service center procedures. The Quebec-based manufacturer has 19 parts and service centers throughout the U.S. and Canada. All service centers currently remain open, but many are operating under amended hours. Details about specific centers can be found at prevostcar.com.
According to the press release:
“The Prevost Parts & Service Teams remain committed to providing the best possible service during this time. We have implemented new procedures to promote safety for both our employees and our customers. These procedures include contact-free coach drop-off and parts pickup, extra measures to systematically sanitize high-touchpoint areas, and encouraging team members to practice safe social distancing. We are here for you during these uncertain times and encourage you to contact us at prevostcrisissupport@volvo.com for any crisis-related needs.
Steps for Contact-Free Drop-Offs
- Call the service center of your choice and discuss your service needs
- Establish a service plan with your advisor and exchange all vehicle information over the phone
- Determine a time with your service advisor to drop off your vehicle
- Drop off your vehicle at the appointed time. Your service advisor will contact you with any questions or concerns that arise during service.
- Once the work is complete, your service advisor will contact you via phone to arrange pickup and payment.
Steps for Contact-Free Parts Pickup (place your parts order online or over the phone)
- Call your local branch to set up the pickup time
- Proceed to your local service center to pick up
- Follow local signs and directions to Will Call area
- Call the service center branch upon arrival to confirm pick-up
- Sign your paperwork and take your order
For service support outside of a service center, contact your Customer Support Manager directly via phone or email. A list of CSMs and their contact information can be found at prevostcar.com.
[04.17.20]
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- Category: Industry News
The American Bus Association (ABA) announced it has launched a new task force as it works to help motorcoach and tourism members with the next steps of recovery after the COVID-19 crisis.
The task force will be led by ABA Chairman Don DeVivo of DATTCO in New Britain, Conn., and ABA Board Member Terry Fischer of Transportation Charter Services in Orange, Calif., and will be composed of motorcoach industry safety professionals. The task force will work with other transportation industry sectors on best practices to ensure the health and safety of employees and passengers.
ABA Chairman Don DeVivo
"There will be a new norm for the motorcoach industry when the doors open again," said DeVivo. "Everyone will need to consider all safety implications post-COVID-19 to ensure the safety of our employees and passengers."
The task force will work to develop a path forward for not only the cleanliness of motorcoaches but explore new methods and approaches that protect everyone on the bus to ensure that motorcoaches retain their essential role in a post-pandemic multi-modal world.
"We expect the end product to be a guideline that all in the industry can follow," said Fischer. "Our customers and our employees are now hyper sensitive to how quickly something can spread and it is our duty to help mitigate that."
Visit buses.org for more information.
[04.17.20]
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- Category: Industry News
Recognizing the hardships that all industry operators are currently facing, and the importance of sharing knowledge to protect and advocate for chauffeured transportation when it needs it the most, the National Limousine Association (NLA) announced that it has deferred membership dues until June 30 for all new members who join between now and June. New members would have immediate access to “test drive” all of the association’s benefits, programs, and offerings (except voting rights until paid in full) at this critical time, with no obligation to continue membership after June 30. Operators can join here.
According to the association’s announcement: “This offering is in direct response to the devastating effects COVID-19 has had on the chauffeured car industry and is intended to provide critical and immediate resources to our peers in need. Especially mindful of not leaving smaller operators behind, this initiative is designed to unite the industry during a time of uncertainty.”
“Our industry has never faced a more challenging time than this,” said NLA President Robert Alexander of RMA Worldwide. “Businesses in the private ground transportation industry are seeing over a 90 percent loss in revenue. It is the NLA’s mission and duty to advocate for the industry as a whole and it is vital that we champion the thousands of small business owners worldwide. We are all in this fight. Through uniting peers and sharing our collective resources, we will band together to secure government aid, mitigate the financial devastation from the novel coronavirus and get our great industry back on its feet.”
The full announcement can be viewed here.
NLA President Robert Alexander
The NLA leadership has been working tirelessly to keep members and non-members alike informed through its website and frequent Facebook Live sessions with Alexander and other industry leaders, the latest of which can be viewed here. They have been a vital lifeline for struggling operators looking for much-needed resources on the local and federal levels.
Last month, the NLA aligned with The American Bus Association, The American Ground Transportation Association, The Global Business Travel Association, The Near Airport Parking Industry Trade Association, The Transportation Alliance, and The United Motorcoach Association to sign an industry letter requesting $12 billion to support the thousands of vital companies being decimated as a result of COVID-19. It can be read here.
The association will also be holding a No Operator Left Behind (NOLB) Virtual Summit on May 12 starting at noon ET on the NLA’s Facebook page. The event will be hosted by Alexander and Bill Faeth of Limo University and include several guest speakers that will cover a variety of topics to be announced. NOLB is an added-value benefit for NLA members who are smaller operators (19 vehicles or fewer) to offer support and education so that they can thrive.
Visit limo.org for more information.
[04.08.20]