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ABC Companies, a provider of motorcoach, transit and specialty passenger transport equipment, has been designated as the Eberspächer Certified Service Partner for the United States. After an extensive vetting process, Eberspächer selected ABC Companies’ Specialty Vehicles and Technologies (SVT) division to provide their customers a comprehensive range of service, parts, and dedicated technical support. This new program is part of Eberspächer’s ongoing enhancements in customer satisfaction for motorcoach and transit customers, including emerging zero emissions electric vehicles (ZEV).
As a qualified Eberspächer Service Partner, ABC SVT and ABC Parts Source divisions will support Eberspächer HVAC systems within the OE and replacement markets, providing access to parts and service directly through a nationwide parts and service network. With access to a comprehensive online parts ordering system and U.S. based call center, Eberspächer says that its customers can expect fast and convenient turnaround on components. ABC warranty claims specialists can also assist Eberspächer customers in warranty support and claims processing as required.
ABC Companies President Roman Cornell
“Customers trust ABC to support their needs for major repairs and overhauls to simple components, and we are excited to represent a quality tier one supplier like Eberspächer within our service offering, technical support and expansive parts inventory,” said ABC Companies President Roman Cornell. “We distribute numerous tier-one OEM and national aftermarket brands, so we understand the importance of providing high-quality components, delivered via a superior customer experience. We began working with Eberspächer in this capacity to provide field service assistance on Proterra buses given our familiarity with Eberspächer and ZEV requirements. This created the synergy with our technicians, warranty, and parts specialists to offer the knowledge and expertise necessary to help customers keep their fleets up and running including critical climate controls for passengers and drivers.”
ABC Companies Vice President Parts Source John Gillis
ABC Vice President Parts Source John Gillis stated, “We are proud to represent the Eberspächer brand, giving operators direct access to ABC’s established supply chain, nationwide network of parts hubs and warehouses as well as proven support and service capabilities.”
“We believe that customer service starts at delivery, regardless of whether it is a motorcoach or a simple part. Being able to find, order, receive, and be accurately billed seems basic, but consistently delivering is critical. Making sure we can answer any questions and provide necessary support along the way allows us to continually improve our service,” said ABC Companies Vice President Marketing Thom Peebles.
“Working with organizations like Eberspächer, who share our commitment to customer service and can leverage our systems and processes, allows them to continue focusing on designing and manufacturing high quality components, while relying on a robust process to satisfy their customers, a real win-win,” added Cornell. “By aligning with new innovative partners, we continue to develop a higher level of technical knowledge that can deliver greater operational efficiency and opportunity to transit and motorcoach operations. The ability to bring this expertise as a service to Eberspächer and its customers is something we see as a growing opportunity for other manufacturers and suppliers, and we are happy to be behind the scenes using our resources on their behalf,” concluded Cornell.
Visit abc-companies.com for more information.
[04.20.21]
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It’s education time! Next week on April 20, the NLA/CD Women’s Leadership Council (WLC) will kick off their first of several webinars this year, starting with The Do's and Don'ts in a Digital Age, presented by Maren Graham of MJ Graham Visual Solutions. The webinar is open to anyone and is free for NLA members (only $25/session for non-members or $100 for the entire series).
For many of us, we’ve been in survival mode for so long that the essentials of our business have been filtered through the lens of the pandemic. But we forget that social media has fundamentally changed how we live, think, work, and experience life. It has the power to shape, build, connect, inform, and engage. And in one single post, it has the power to take it all away. What you share online becomes a representation of you and your business. This webinar is a refresher on the importance of exercising good online etiquette.
Do you know the number one thing you should always do before hitting send or posting? Do you know why your employees are the key to your social media success? Graham’s webinar will explore all that and much more! After the session, be sure to stick around for a networking sessions with industry peers.
The hardwoking ladies of the WLC have put together a rock-solid schedule of events, so you won’t want to miss a single session in this series. Other webinars planned for later this year include Human Resources and Updating Your Company Handbook (May), Credit Card Security (July), Government Contracting (September), and Work/Life Balance and Mental Wellness (November).
For more information about the WLC, the webinar series, or to register, click here.
[04.13.21]
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- Category: Industry News
The United Motorcoach Association (UMA) is celebrating 50 years representing the motorcoach industry, comprising mostly family-owned, multi-generational companies that have been a part of some of their passengers’ best days and most cherished events. But the challenges this past year have made it even more important to come together as an industry, and UMA is hoping to do just that as it heads to the Orlando convention Center this April 21-25 for its 2021 Motorcoach Expo. Registration is still open, so you can still take advantage of this special opportunity to celebrate the golden anniversary of the association.
UMA is among the first conferences to return in person, with plenty of education to help operators through the next year and the recovery. Among the featured speakers are sales training coach (and frequent UMA speaker) Jim Pancero and hotelier and entrepreneur Harris Rosen who will offer their perspectives on how to navigate the new economy, capture sales, and find those opportunities. Keynote speaker Stephen Shapiro, the author of several books including Invisible Solutions and Best Practices Are Stupid, will explore how to solve difficult problems during difficult times, while Wayne Smith—who is the former executive director and founder of the UMA and whose company once managed numerous associations including the National Limousine Association—will reminisce about the association’s storied 50-year history. The full schedule is available at motorcoachexpo.com.
Additional virtual sessions during the Expo include Mechanic Training, which will be held on April 23 at 10 a.m. at Prevost’s Orlando facility and hosted by Prevost’s Director Aftermarket Training, North America Robert Hitt. The session is free to UMA member mechanics; for non-members, the rate is $49 per person or $249 for unlimited participants from one company. You can register here.
Bob Crescenzo of Lancer Insurance
A virtual driver training session will also be held by Bob Crescenzo of Lancer Insurance on April 23 at 9 a.m. New and experienced drivers are invited to attend. More information is available here.
In addition to an expansive schedule of educational sessions and events, the UMA is hosting a series of evening networking events designed to offer a blend of familiar faces and opportunities to learn and share in beautiful spaces with a friendly atmosphere. On Wednesday, attendees can look forward to a Welcome Reception at the Rosen Plaza Pool Deck, while Thursday night will offer a Sneak Preview After Party at the Hyatt Terrace. And, on Friday, make sure you bring a napkin for the Southern Barbecue Dinner at the Rosen Hotel (sponsored by BYD).
Masks and social distancing will be enforced. More information about the safety and sanitation practices followed by the Orlando Convention Center and the UMA can be found here. All facilities are providing distanced seating for meals, plexiglass guards, grab and go items, and pre-wrapped condiments and silverware.
"I feel very safe down there and I truly believe all the right steps are being taken," said Mitch Guralnick of Prevost, following his recent advance visit to Orlando.
Visit motorcoachexpo.com to register or for more information.
[04.13.21]