Chris Jones
Dennis Snow
Scott Mckain
Rockville, Md. — The Taxicab, Limousine & Paratransit Association (TLPA) has finalized its trio of keynote speakers for its landmark 100th Annual Convention & Trade Show in Las Vegas.
The impressive lineup includes the founder of a Silicon Valley technology company discussing the autonomous-vehicle evolution, a Disney executive speaking about customer service, and a marketing expert who wrote a book about lessons learned from a chance encounter with an exuberant, self-promoting taxi driver, “Taxi Terry.”
The speakers are:
- Chris Jones, co-founder of Canalys, will present the opening address, The Electric & Autonomous Vehicle Revolution. Canalys is the first autonomous-vehicle market analysis service. Jones’ address will be a master class in all things autonomous.
- Dennis Snow, a customer service expert and 20-year veteran of Disney, will present his keynote titled, Delivering World-Class Service: Lessons from the Mouse.
- Scott McKain, an author of Amazon bestsellers on expanding profits, increasing sales and engaging customers, will present the closing keynote address, Create Distinction: What To Do When ‘Great’ Isn’t Good Enough to Grow Your Business. For this presentation, he will draw on his latest book, 7 Tenets of Taxi Terry, which gives specific steps to help create and deliver high-quality customer experiences.
The speakers will kick off each of the convention’s General Sessions. Taking place this year from October 27 through 29 at Caesars Palace in Las Vegas, the annual event is the largest gathering of the for-hire fleet operators and vendors in the world.
Visit tlpa.org/Annual-Convention for more information.
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