El Paseo Limousine Wins Fourth Quarter 2018 LMC Circle of Excellence Award

El Paseo President James Brown Manchester, N.H. — Santa Clara’s El Paseo Limousine is the recipient of the Fourth Quarter 2018 LMC Group Circle of Excellence Award. El Paseo won the award for excellence in their customer service efforts.

El Paseo Limousine has been a leader in Bay Area ground transportation for over 30 years. They have continued to grow and expand their reach through acquisitions such as Classic Limousine and Le Grande Affaire, firmly establishing themselves as the leader in their market.

With a desire to keep his team at the top of its game in both service and sales, El Paseo President James Brown engaged Amy Cooley and Christina Davis of the LMC Group to assess their current customer service and sales skills and to provide both training and incentives for ongoing improvement. Brown and his team have enthusiastically partnered in the process, from providing access to their recorded calls and hosting Amy for two days of on-site training to collaborating with Davis on a pay-for-performance plan to provide ongoing incentives.

“Working with James and the El Paseo team has been truly rewarding and inspiring. It has been a pleasure to watch them grow, to see and hear the team learning, implementing new ideas, and continually seeking their own growth and the growth of their business,” said LMC Customer Service Consultant Amy Cooley.

LMC Director of Human Resources Christina Davis explained why offering employee incentives was a good choice for El Paseo: “James understands that pay-for-performance plans don’t cost the company money, they make the company money by improving the performance of each individual through specialized incentive programs. The higher performing your staff is, the fewer mistakes they make. The increase in sales is an overall win for everyone.”

By investing in strategic acquisitions, staff training, and incentive programs, El Paseo Limousine is building a strong foundation for continued growth and success in the future.

Visit elpaseolimo.com for more information.

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