Motor Coach Industries (MCI), a coach manufacturer and a leader in electric mass mobility solutions, has announced the promotion of Josephine “Josie” Arrington to service center general manager GM in MCI's Blackwood, N.J., facility. The promotion makes Arrington the first woman Service Center GM across NFI’s extensive service center network. Arrington succeeds Tom Cole, who recently accepted a regional parts manager position.
MCI newly promoted General Manager Josephine “Josie” Arrington
Arrington began her 15-year career with MCI in 2007 as a mechanic at the Blackwood facility. She quickly excelled though service advisory roles before being promoted to senior service provider. In her new position, Arrington will provide leadership to 20+ technicians, service advisors, and the parts team serving customers in the Northeast region.
“We are pleased to congratulate Josie on this deserved promotion. Through extensive service experience and superb customer-focused skills, Josie has been instrumental in serving MCI customers,” said MCI Vice President of Private Sector Sales Patricia Ziska. “Leveraging this experience, she will lead the operations of MCI's Blackwood Service Center and continue to provide our customers with exceptional service in the Northeast region.”
“Josie has exceptional qualifications, from people skills to highly specialized hands-on coach knowledge,” said MCI Director, Service Centers Steve Batho. “Time and again she has proven her dedication to our customers, always going the extra mile. Our service center managers are a critical level of management in MCI’s business, and Josie has built important relationships in one of our busiest service centers.”
Arrington says customer service remains her highest priority. “Tom made sure I learned every part of the business and prepared me for this position. One of the great things about MCI and New Flyer is our ability to network to get things done. Even when positions change, people stay, and the channels of communication are always there,” said Arrington. “We always try to get everyone in the shop to help our customers, no matter the status of our workload. Turnaround time on a coach isn’t like that on cars. Coaches are our customers’ livelihood, and our repairs have to be accurate and expeditious.”
Working within customers’ budgets, transparency in estimates and quotes are key to repeat business, Arrington said. “It’s more than maintenance. We have known our customers for years and understand their businesses.”
Visit mcicoach.com for more information.
[07.12.22]