Durin Morrow of Hermes Worldwide recently achieved his Master Technician certification through the MCI Academy
Motor Coach Industries (MCI)—a leader in motorcoaches offering in-field technical expertise, 24/7 roadside assistance, and parts support—recognized Durin Morrow of Hermes Worldwide as one of its newest Master Technician graduates from MCI Academy. The program is the only Automotive Service Excellence (ASE)-accredited training program in the motorcoach industry.
“We’re extremely proud of Durin for successfully completing the MCI Academy Master Technician program,” said Hermes CEO Jorge Sanchez. “His dedication, skill, and professionalism truly reflect the high standards we strive for at Hermes. Supporting Durin through this program was a strategic investment—both in his career and in the strength of our operations.”
According to the MCI announcement, Morrow is the first Denver-based Hermes Worldwide technician to complete MCI Academy’s top-level certification, which he began shortly after joining the company in July 2022. Overall, he completed 280+ online modules and 11 weeks of in-person instruction at MCI’s National Training Center in Louisville, Ky. The Master Technician certificate is the program’s highest level, covering every MCI coach system in depth—from HVAC and electrical to suspension, brakes, and diagnostics.
“Durin’s achievement reflects exactly why we created MCI Academy: to empower technicians with the knowledge and confidence to keep fleets running safely and efficiently,” said Scott Crawford, MCI Academy Technical Training Manager. “When operators invest in training, they invest in uptime, safety, and long-term fleet reliability.”
Hermes, founded in 2007 and operating nearly 50 vehicles in the Denver metro area, plans to continue enrolling employees in MCI Academy programs, including CDL chauffeurs pursuing the Motorcoach Operator Certification, which reinforces the company’s philosophy of promoting a learner mindset and ongoing career growth.
“MCI Academy’s Master Tech program is a unique and comprehensive course that provides in-depth training on all the subjects needed to work on and maintain MCI motorcoaches,” said Morrow. “The instructors were excellent—very knowledgeable and experienced. It was a great learning environment and a valuable opportunity to connect with others in the industry.”
Visit mciacademy.com and hermesworldwide.com for more information.
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