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Carey International VP of Travel Industry Partnerships & Inside Sales Yolanda Carneiro accepts the CCRA Corporate Culture Award (Photo Courtesy of CCRA)
Frederick, Md. — Carey International, a provider of innovative chauffeured service solutions, customer-centric travel technology, and ground transportation logistics management announced that it has been named the 2019 recipient of the Corporate Culture Award by CCRA Travel Commerce Network.
"We are deeply honored to be recognized for our commitment to corporate culture by our great partners at CCRA," said President and CEO of Carey International Sandy Miller. "As a leader in the chauffeured services industry, we take pride in providing a corporate culture where innovation and creative thinking are welcomed by all members of our global team and in our ability to nurture a partnership, such as that with CCRA, which demonstrates shared values and a commitment to excellence."
The prestigious award was presented to Carey International by CCRA Travel Commerce Network Chief Commercial Officer Peter E. Pincus in front of an audience of industry partners and peers at a black-tie gala and award ceremony held at The Gaylord National Resort & Convention Center in National Harbor, Maryland. The February 9 award ceremony closed out CCRA's inaugural PowerSolutions National Conference. Carey International was the only CCRA partner to receive an award in this category.
Carey International received the award in recognition of its outstanding corporate culture and for its ongoing commitment to understand, adapt, and support CCRA and its goals.
"A partnership like the one that we share with Carey is built on a common goal of treating our customers like family," remarked Pincus. "And with that kind of shared culture, our relationship and the benefits to our clients know no bounds."
Carey International continues to be a preferred supplier of chauffeured services and ground transportation management solutions for CCRA Travel Commerce Network and its members since the beginning of their partnership in 2004.
In other news, Carey has announced that their premium chauffeured services are now available on Gett Business Solutions ground transportation management platform.
The integration allows users of the Gett Business Solutions web and mobile applications to book Carey's Premium Services in more than 1000 cities worldwide alongside Gett's other transportation options including black taxis and both standard and premium vehicles, creating a complete portfolio of ground transport solutions that meet the needs of any level of business traveler.
"We see the need for consolidated digital marketplaces where corporate travel programs can book and manage rideshare services alongside traditional transportation options from a single interface and we are pleased to be the exclusive provider of the highest-end solutions on the Gett Business Solutions platform," said Miller. "The participation of Carey on the Gett Business Solutions platform is an important step forward not just for Carey International and Gett, but for the entire business travel ecosystem."
While Gett Business Solutions aggregates vehicle pricing and availability from thousands of fully-vetted suppliers, Carey, for the time being, is the only provider whose brand is indicated to the end user at the point of sale.
"We're delighted to welcome Carey to Gett Business Solutions, further enhancing the wide range of fleets available to our corporate clients worldwide,” Gett UK CEO Matteo de Renzi said. “Gett Business Solutions offers the very best in flexibility, analytics, cost savings and service. Thanks to this partnership we're able to offer some of the best premium chauffeur services in the marketplace, which are heavily in demand by business travel programs around the world."
This integration is the first tangible step of the global partnership between Carey International and Gett Business Solutions first announced in 2017. Carey services are available for booking immediately on the Gett Business Solutions web and mobile applications.
Visit carey.com for more information.
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GO Riteway Chairman Ronald Bast
Oak Creek, Wisc. — Riteway Bus Service (d.b.a. GO Riteway Transportation Group) has acquired Cardinal Buses. Milwaukee investment bank, Bridgewood Advisors, represented GO Riteway in the transaction.
GO Riteway has 1,475 employees in 22 locations with over 1,250 passenger transportation vehicles, including school buses, motorcoaches, minicoaches, black cars, and airport shuttles. Cardinal Buses is headquartered in Middlebury, Ind., and has satellite offices in Mishawaka, Ind., and Holland, Mich. The company has 120 employees operating over 50 vehicles.
GO Riteway was founded in 1957 by Rollie and Pearl Bast with four school buses in Germantown, Wisc. Today, it is co-owned by four members of the Bast family: Ronald, Rochelle, Wendy, and RJ. Cardinal Buses was started in 1923 when Branston Shoup purchased Middlebury Bus Lines. Branston’s son John took over the business in 1954 and today, the company is owned by John’s sons Matt and Dan Shoup.
When the companies are combined, the GO Riteway/Cardinal Bus operation will become one of the largest diverse fleets in the Midwest. The owners of Cardinal Buses were nearing retirement age and were looking for a business partner who would maintain the company legacy.
“We have been looking to grow the geographic footprint of our motor coach business for years, but it was important for us to find a company that shared our family values,” said GO Riteway Chairman Ronald Bast. “We respect the business the Shoup family and their valued employees have built. We plan to keep the Cardinal name in the markets where they operate,” Bast said. “Just like our name in our markets, their brand is a long-time symbol of safe and reliable passenger transportation,” he added. “Not only do we plan to retain all Cardinal employees, we expect there will be excellent career opportunities in the future as we look to grow this business regionally.”
Visit goriteway.com for more information.
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El Paseo President James Brown
Manchester, N.H. — Santa Clara’s El Paseo Limousine is the recipient of the Fourth Quarter 2018 LMC Group Circle of Excellence Award. El Paseo won the award for excellence in their customer service efforts.
El Paseo Limousine has been a leader in Bay Area ground transportation for over 30 years. They have continued to grow and expand their reach through acquisitions such as Classic Limousine and Le Grande Affaire, firmly establishing themselves as the leader in their market.
With a desire to keep his team at the top of its game in both service and sales, El Paseo President James Brown engaged Amy Cooley and Christina Davis of the LMC Group to assess their current customer service and sales skills and to provide both training and incentives for ongoing improvement. Brown and his team have enthusiastically partnered in the process, from providing access to their recorded calls and hosting Amy for two days of on-site training to collaborating with Davis on a pay-for-performance plan to provide ongoing incentives.
“Working with James and the El Paseo team has been truly rewarding and inspiring. It has been a pleasure to watch them grow, to see and hear the team learning, implementing new ideas, and continually seeking their own growth and the growth of their business,” said LMC Customer Service Consultant Amy Cooley.
LMC Director of Human Resources Christina Davis explained why offering employee incentives was a good choice for El Paseo: “James understands that pay-for-performance plans don’t cost the company money, they make the company money by improving the performance of each individual through specialized incentive programs. The higher performing your staff is, the fewer mistakes they make. The increase in sales is an overall win for everyone.”
By investing in strategic acquisitions, staff training, and incentive programs, El Paseo Limousine is building a strong foundation for continued growth and success in the future.
Visit elpaseolimo.com for more information.
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