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Bedford Hills, N.Y. — MTC Limousine & Corporate Coach, a provider of executive transportation, recently launched a suite of new applications from The Hudson Financial and Technology Group that will adapt to the company’s growing business requirements. The new technologies implemented incorporate components from the Hudson Ground Transportation System (HGTS), including its reporting, administrative & account tools, reservation system, and dispatching software. The entirely cloud-based HGTS suite will also allow MTC to connect with additional affiliates more easily and efficiently.
“Technological innovation is what has made MTC the company it is today. We embrace emerging technologies that help us work smarter and deliver a better service,” said MTC President and CEO Trevor Franklin. “With unmatched flexibility and scalability, we found that the HGTS solutions were the perfect fit for helping us scale along with our growing business, and we’re excited to see how much these enhancements will improve our operations and service to our customers and affiliates.”
The HGTS suite is set up so that every feature, component, and enhancement is available to be enabled or disabled according to MTC’s needs. In this way, The Hudson Group creates custom configurable applications by enabling the things MTC wants, and disabling the things the company doesn’t. The result is a system that has been custom configured to MTC’s exact specifications.
“The state-of-the-art and highly configurable HGTS is designed to manage all facets of our business,” said MTC VP of Technology Joe Brunetto. “Delivering innovative and scalable ground transportation solutions that help us reduce costs and increase revenue, the system gives us a significant competitive advantage through technology.”
The Hudson Group worked collaboratively with MTC to implement its new reservation, dispatching and reporting, and account software. The system is expected to help the company achieve increased customer retention, lower call volume, and improved operational efficiencies.
“Because of its flexibility, scalability and ability to integrate with a wide amount of networks, HGTS was the ideal enterprise transportation solution for MTC’s needs,” said The Hudson Group Vice President of Business Development Peter Kowal. “We were thrilled to integrate a system that will drive MTC’s evolution well into the future and look forward to helping them implement more of the latest technologies to enhance their business.”
Visit MTCLimousine.com or MTCBuses.com for more information.
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Guy Kabessa, director of the Carmel Points programNew York — Carmel Car and Limousine Service has announced their Carmel Points Loyalty Program, the industry’s first reward program offered by a car service.
The new Carmel Points system is a unique and exclusive car and limousine service loyalty program that allows Carmel customers to earn and accumulate points every time they ride with Carmel using the Carmel App or book online. Additionally, a Carmel Points member can redeem Carmel Points for a discount on a Carmel ride and even for free rides.
The company said that if you are a Carmel App user and/or hold a Carmel website account, you automatically become a Carmel Points member. If you are not yet a Carmel Points member, all you have to do is download the Carmel App or open a user account on Carmel's website. Then you will simply start accumulating points for every ride you take with Carmel. Once you have accumulated enough Carmel Points, you can redeem them for discounts on Carmel rides or even a free ride.
"We are so excited to launch this exclusive, world's first car and limousine reward program. Carmel gratitude to our customers for their loyalty to Carmel brings the Carmel Points loyalty program a full circle towards showing our appreciation," said Guy Kabessa, director of Carmel Points.
Carmel's Loyalty Points Program was created as a result of Carmel's constant search for new ways to offer value proposition to their customers.
"Once Carmel's think tank realized that no transportation company offered a loyalty program, nor do any other loyalty programs offer the ability to redeem points or miles to pay for a ride, we knew the Carmel Points Loyalty Program must be created and that it would be a hit with our customers," Kabessa added. "And, above all, it's free to join…just another way Carmel says thank you for being a loyal Carmel customer.”
Visit carmellimo.com for more information.
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San Diego — Less than 75 days to go until the Chauffeur Driven Executive Retreat returns to the Golden State on May 6-8. This year, we’ll be setting up base at the Pendry, a mod hotel from the ultra-luxe Montage Hotels & Resorts set in the heart of San Diego’s hip and historic Gaslamp District.
While our retreats are renowned for their plentiful networking opportunities and always-unique local experiences, the true takeaway is in our educational component. Our Education Committee has finalized the sessions for this year’s retreat, and they are sure to give you some exclusive and cutting-edge takeaway that will add value to your day-to-day operations. Special thanks to our Platinum Sponsors Grech Motors and Ford-Lincoln Limousine and Livery Vehicles for their help in making this year’s Executive Retreat another not-to-be-missed event.
We’ll kick things off Monday morning with a session tackling the ever-important question of “Are You Making Money?” With financials being an evergreen, always-crucial topic to explore, our first session will provide an in-depth examination of your bottom line. After his engaging session at last year’s retreat, we knew that we had to ask industry veteran Dawson Rutter, president of Commonwealth Worldwide, back to share more of his valuable insight. This time, he’ll be joined by Jessica Boulerice, financial consultant for The LMC Group, for a seminar that will have you taking a closer, critical look on the financial health of your company and identifying how to bolster your profit.
Dawson Rutter
Jessica BoulericeAfter a quick financial primer to keep everyone on the same page, operators will be asked the all-important question: Do you truly know your gross profit margin down to the percentage point? From there, Rutter and Boulerice will share the top 10 KPIs that every owner/executive should be tracking monthly as well as the top five things you can do today to improve your profitability. Other topics include an overview of market forces and the tools needed to analyze clients for profitability. Lastly, the session will also touch upon the cost of carrying A/R debt for too long, the importance of factoring in payment type, when to say no to clients (or even fire them), and when to avoid an RFP.
On Monday afternoon, we’ll delve into “Safeguarding Your Company From Sexual Harassment”. As the #MeToo campaign and current events have thrust a once-taboo subject into the limelight, this HR/legal session will accordingly help you understand why it’s an important topic to tackle. With help from HR expert, Ann Plunkett of Workplace Partners, and legal specialist, Brooke Keil of Emerson Hospital, you’ll chart a course through the murky waters of sexual harassment in the workplace.
Brooke Keil
Ann PlunkettThis session is designed to help you and your staff protect yourselves from making any accidentally offensive remarks or moves and brush up on behavior befitting professional environments. Plunkett and Keil will also identify the difference between harassment and abuse, and work toward the goal of preparing you for day-to-day interactions that respect the social boundaries both inside the workspace and outside the office at industry and non-industry events. Even those who feel they’ve sidestepped major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.
With Millennials quickly accounting for a significant portion of the workforce, understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company. Tuesday’s first session, “Seizing Opportunities With Millennials, Hospitality & Tourism,” gives you a chance to learn from a distinguished academic about this largely untapped generation.
Our innovative presenter, Jeffrey Montague, is the founder of Temple University’s School of Tourism and Hospitality Management and serves as Assistant Dean of the program. He will offer some insight on how to harness their social media savviness, branding the hospitality industry accordingly, and understanding the Millennial thought process itself. Moreover, this session will also cover how to find talent by working with similar university programs across the country. Even if you think you know how to connect with the youngest parts of the workforce, you’re certain to receive tons of takeaway. This seminar will be moderated by CD Education Committee Co-chair Jason Sharenow of Broadway Elite Worldwide.
Jeffrey MontagueThe educational portion of the retreat comes to a close late in the morning as we introduce Executive Retreat attendees to The Executive Game, an interactive, one-of-a-kind educational experience brought to us by our friends in the Strategy Leaders business management consultant group. This activity puts you in teams for a hands-on opportunity to demonstrate your leadership skills while steering your virtual company toward success—and comfortable retirement! How will you stack up against your industry peers? You’ll have to play to find out!
Remember, the Chauffeur Driven Executive Retreat is capped at 200 operators—and space fills up fast. Registration is now open at the early bird rate of $799, which is in effect until March 16, 2018. Rooms are available for $249/night for the duration of the retreat, with extended stays dependent upon space availability. Head over to our website to register and get up-to-the-minute information.
Visit sandiegoretreat.com for more information.
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