- Details
- Category: Industry News
DriveProfit Chief Operating Officer Terrie Lane
Newtown, Conn. — Boutique premium transportation and travel services marketing agency DriveProfit has welcomed Terrie Lane as its new chief operating officer. A seasoned professional with over 16 years of experience in finance, budget management, and administration, Lane will be responsible for finances, human resources, and administration for DriveProfit.
“I’ve had the pleasure of working with DriveProfit for years and have experienced first-hand the various sales and marketing technologies and solutions that the company has brought to the chauffeured transportation industry,” said Lane. “It’s an exciting time to be a part of DriveProfit, and I’m thrilled about the opportunity to explore a different aspect of the industry, while now also having a hand in helping to develop new innovations.”
Prior to joining DriveProfit, Lane was vice president of operations and general manager at a Nashville-based chauffeured transportation services provider, where she directed all business administration, accounting and human resources efforts. Lane also worked as manager of expense control and a senior financial analyst at a leading distributor of books and digital content.
“DriveProfit has doubled in size over the past year, and Terrie’s expertise in finance and administration will be extremely valuable as we continue to grow,” said DriveProfit CEO Pat Charla. “I’m excited to have Terrie on our team. Under her leadership, DriveProfit will continue to progress from being a small business to a thriving larger organization.”
Visit driveprofit.com for more information.
[CD0618]
- Details
- Category: Industry News
Grace Limousine and Shuttle CEO Mike Campbell
Manchester, N.H.— Grace Limousine and Shuttle is the recipient of the 1st Quarter 2018 LMC Group Circle of Excellence Award. Grace won the award for excellence in customer service.
As part of their commitment to the best possible experience for their customers, Grace sends a text to their passengers after their ride, inviting them to complete a brief survey. Each week, they receive dozens of responses, providing them with a wide sampling of feedback. Clients rate areas, such as overall service, their chauffeurs, their vehicle, and the phone and booking experience, and their positive responses for each area average between 97 and 99 percent.
“I have had the opportunity for over a year now to witness the focus and importance that the entire Grace team puts into ensuring the best experience for their clients, as well as how the team responds to service issues, survey scores (the good and the bad), and any other opportunities to improve and provide the superior service clients expect,” explains LMC’s Kato Murray, who nominated Grace for this award.
Every member of the Grace team takes the customer satisfaction surveys seriously and relies on them to ensure they providing their clients with the best possible customer service.
“Our customer satisfaction surveys have become a friendly competition among the staff to see what area of the company receives highest marks. Our chauffeur group usually pulls ahead of office and fleet by just a hair, but we’ve all been very pleased to see our great scores,” says Grace Operations Manager Heather Campbell. “The section of the survey where we invite clients to request follow up from a manager has been very helpful. Typically, when we have to follow up, it is because a client can’t say enough great things about a chauffeur’s service, but on occasion this is also a good opportunity to hear any concerns that our clients may have. We have been very pleased with the self-awareness that these surveys have brought to our company.”
Visit gracelimo.com for more information.
[CD0618]
- Details
- Category: Industry News
CEO Paul Thompson with his Top HAT Award
Santa Fe, N.M. — Luxury ground transportation provider Santa Fe Valet aka Accent New Mexico was recently awarded Vendor of the Year by the New Mexico Hospitality Association. The company received the honor at the Top HAT (Hospitality and Tourism) Awards Gala held at the Hotel Albuquerque.
Each year, the New Mexico Hospitality Association celebrates outstanding tourism and hospitality teams and individuals who have shown exceptional dedication to their organization and to the growth of tourism in their state. The Top HAT Awards include recognitions in marketing, product development, and personnel, along with premier awards, such as Hospitality Professional of the Year, Tourism Professional of the Year, Hotel of the Year for both limited and full service hotels, and Supplier/Vendor of the Year.
"Receiving positive feedback and warm regards from our clients are both wonderful things, but there’s nothing like being recognized by fellow professionals in a state where hospitality and tourism mean everything,” says CEO Paul Thompson. “New Mexico truly is the land of Enchantment, and Santa Fe is known worldwide as a top tourism destination. Having Santa Fe Valet recognized as an important part of this tourism product is truly an honor and providing excellent service in this market helps to add to the level of its recognition."
Currently Santa Fe Valet aka Accent New Mexico serves the Santa Fe and Albuquerque markets with a 20-vehicle fleet, which includes sedans, SUVs, shuttles, minicoaches, and a motorcoach. Thompson is in the process of purchasing another motorcoach for the fleet.
Visit accentsantafe.com for more information.
[CD0618]