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Orlando, Fla.—Destination MCO, located in Central Florida, credits its impressive growth over the years to an unyielding focus on employee appreciation. As the economic downturn of 2008 took its toll, Destination MCO was able to avoid layoffs and grow at an average rate of 34 percent between 2009 and 2011. The company’s philosophy is simple: engaged employees provide better customer service.
In honor of their 12th anniversary, Destination MCO treated employees and their families to a special outing held at Kings Bowl Orlando on June 18, exactly 12 years from the day the company was founded. “We recognize we would not be where we are today without our clients, and our clients would not continue to return if not for our extraordinary staff,” says Nour Elotmani, president and CEO.
Honorary guests included Hameed Jassat, director of guest services at The Peabody Orlando, and Barbara Bowden, general manager. Both attended to extend their best wishes and thanked Destination MCO for their valuable partnership and outstanding service.
Destination MCO was founded in 2001 under the leadership and vision of Nour Elotmani to provide superior ground transportation solutions to a discerning clientele. In an extremely competitive market ruled by seasonal demands and aggressive pricing, Orlando would appear to be a challenging location to operate a luxury ground transportation company. However, Destination MCO has achieved consistent growth by operating under the mantra: “Our business plan does not require us to be the largest; it simply demands that we be the best.
“We attribute our success to our focus on our employees,” said Elotmani. “Employees who feel unheard and disempowered are unhappy, which leads to high turnover rates and lower quality of work. We’ve worked hard to establish an environment where our employees are invested in our success and have the tools to grow and become future leaders at Destination MCO.”
Visit destinationmco.com for more information.
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Costa Mesa, Calif.—The Greater California Livery Association (GCLA) is preparing for its annual Expo and Trade Show on September 25 at Promenade and Gardens in Costa Mesa.
Along with vendor displays, the “Next Generation” Livery Vehicle Display will showcase all new offerings including the Lincoln MKT & MKS, Navigator SUV, Cadillac XTS, and Escalade SUV. In the Coach Builder’s Display, attendants will be able to check out all the latest Lincoln MKT limousines, Sprinter vans, CNG and propane vans, minicoaches, and limobuses.
Admission will be $65 for non-members and $50 for members prior to Sept. 24, and $80 for non-members and $65 for members at the door.
For more information, visit gcla.org.
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Moorpark, Calif.--Chosen Payments (CP), an electronic payment processing provider, has partnered with the National Limousine Association (NLA). CP will offer incentive programs to members and nonmembers of the NLA including credit card processing, next-day funding, and customer service.
“This has been one of the longest awaited and highly desired partnerships that CP has entered into this year,” says CP CEO Jeff Brodsly. “This partnership solidifies our dedication to the limousine industry, and we will continue to increase our presence in this great space of limousine operators nationwide.”
Visit liverypayments.com for more information.